At PoppersRus, we prioritise your privacy and convenience. All our items are shipped in discreet, non-descript packaging to help your order arrive confidentially. We use plain padded envelopes or boxes where appropriate, so you can receive your order with discretion.
If you would prefer an additional privacy-focused option, please see our Saddle Dye Cleaner.
Order Processing:
All orders are processed promptly and dispatched within 1 working day of purchase. For orders placed before 3pm (Monday to Friday), we normally dispatch the same day. You’ll receive an email notification with tracking details once your order has been dispatched (where tracking is available).
Courier Options:
We partner with a range of couriers, including Royal Mail, FedEx, DPD, UPS, and EMS, depending on the size of your package and your location. During checkout, you can select from the available courier options that best suit your needs.
- Royal Mail Special Delivery: Available for next-day delivery if selected during checkout and applicable to your location.
- Courier Selection: Choose the courier service that fits your preferences and delivery needs from the options provided at checkout.
Shipping Costs:
Shipping costs are calculated automatically based on your delivery address and the weight of your order. Please proceed through checkout and the final shipping and postage costs will be shown on the last page before you confirm your order.
International Shipping:
We offer worldwide shipping, with the exception of the USA.
Refund Policy:
Refunds are issued under valid circumstances. Please ensure items are unopened and undamaged before returning them. For full details, please refer to our Returns Policy.
If you have any questions or need further assistance, please email us at: info@poppersrus.co.uk