Returns & Refunds

We want you to be satisfied with your order. Because our products are sealed consumables that can degrade over time, returns are limited. Please read the policy below before requesting a return.

1. When we accept returns

Damaged on arrival: We accept return/refund requests for items that arrive damaged (for example, leaking or broken bottles).
Other reasons: For hygiene and safety reasons, we do not generally accept returns for change of mind or for opened/used items, except where required by applicable consumer law.

2. Return conditions

Items must be unopened with the seal intact, unless the return is due to damage/leakage on delivery.
We may request supporting information (for example, photos of the outer packaging and the item) so we can assess the issue quickly.

3. How to request a return

Contact us first: Please contact our support team before sending anything back. We will confirm whether your return request is eligible and provide return instructions.
Pack securely: If approved, pack the item(s) securely in a suitable box or container and include your name, address, and order number inside the parcel.
Send using a tracked service: Returns must be sent using a tracked/recorded postal service. We cannot be responsible for items lost in transit where tracking is not used.

4. Refunds

Inspection: Once we receive the return, we will inspect the item(s) and confirm whether the return meets the criteria above.
Method: Approved refunds are issued to the original payment method.
Timescales: Refund processing times can vary depending on your bank or card provider after we have completed the inspection.

5. Shipping costs

Original shipping is non-refundable unless the return is due to an error on our part or required by law.
Return shipping is the customer’s responsibility unless the return is due to an error on our part (for example, incorrect item sent).

If you have any questions or need assistance, please contact: info@poppersrus.co.uk

Thank you for shopping with PoppersRus.